FAQ's

Got a question?  You're not alone!  Here are answers to some of our most frequently asked questions:

 

Q:  Is needle felting really as addictive as people say it is?

A:  Yup. 

 

Q:  How sharp are felting needles?  

A:  Felting needles are "wicked sharp" - much sharper than ordinary sewing needles. And they have notches/barbs on the blade - so if you poke yourself, you're going to know it! Try to make a VERY conscious effort to keep fingers on your opposing hand out of the way when felting. It will save you a lot of pain (and probably some bloodshed) in the end. If you're especially concerned about getting poked, we have leather finger guards available for purchase.

 

Q: How soon will you ship my order?

A:  We are obsessed with getting orders out as quickly as possible. Most orders ship within 3 business days, but don't be surprised if yours gets processed sooner - often the very next day.

 

Q: Do you ship internationally?

A:  We are not shipping internationally at this time.

 

Q: How can I contact you?  

A:  You may use the "Contact Us" link at the bottom of this page or you may email us directly at info@purplemoosefelting.com 

 

Q: How do I know what type of wool and needles to use for my project?

A:  You can find out all sorts of things regarding our different products by clicking on the "Felting 101" link in our header menu. If you still have questions - please don't hesitate to let us know!

 

Q: Do you allow returns?

A: Yes - most items in our shop are eligible for returns if the item is in it's original condition and shipped back within 7 days of receipt. (Return shipping fees and restocking fees may apply).  Please click our "Return Policy" link at the bottom of this page to learn more.