Got a question? You're not alone! Here are answers to some of our most frequently asked questions:
Q: Is needle felting really as addictive as people say it is?
Q: How sharp are felting needles?
A: Felting needles are "wicked sharp" - much sharper than ordinary sewing needles. And they have notches/barbs on the blade - so if you poke yourself, you're going to know it! Try to make a VERY conscious effort to keep fingers on your opposing hand out of the way when felting. It will save you a lot of pain (and probably some bloodshed) in the end. If you're especially concerned about getting poked, we have leather finger guards available for purchase.
Q: How soon will you ship my order?
A: We are obsessed with getting orders out as quickly as possible. Most orders ship within 3 business days, but don't be surprised if yours gets processed sooner - often the very next day.
Q: Do you ship internationally?
A: We are not shipping internationally at this time.
Q: How can I contact you?
A: You may use the "Contact Us" link at the bottom of this page or you may email us directly at firstname.lastname@example.org
Q: How do I know what type of wool and needles to use for my project?
A: You can find out all sorts of things regarding our different products by clicking on the "Felting 101" link in our header menu. If you still have questions - please don't hesitate to let us know!
Q: Do you allow returns?
A: Yes - most items in our shop are eligible for returns if the item is in it's original condition and shipped back within 7 days of receipt. (Return shipping fees and restocking fees may apply). Please click our "Return Policy" link at the bottom of this page to learn more.